Contact Us: 517-545-6000

Patient Information GuideCustomer Service

At Saint Joseph Mercy Health System, we want every aspect of your experience with us to be as positive as possible. Our doctors, nurses and other employees are dedicated to providing you with the best medical care and treatments. Our Customer Service Department can assist you in other areas, those that are unrelated to your medical care. They can help answer questions regarding:

  • Your hospital bill
  • Your experience while with us
  • Compliments and concerns
  • Admitting and registration
  • Financial assistance

Patients Rights and Responsibilities
We strongly encourage our patients to read and exercise their rights and responsibilities. Please help us help you by letting us know if you have a special need or personal accommodation request. If you have a legal guardian, a Patient Advocate under the Michigan Durable Power of Attorney for Healthcare, or an authorized patient representative, you have the right to include them in any decisions related to your care.

View or print a copy of our Patient Rights and Responsibilities